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Web Site Help

Web Site FAQs

How do I request a car?

To request a car on our web site, click on the "Car" tab on the top of the screen. You will then go to the first screen for car service and if there are additional services available (such as motorhome rental, specialty car rental, etc.), they will appear in the blue bar directly below it. You can either choose another service from the blue bar or begin making your request with the form below the blue bar.

To see what cars we have available, you will first need to choose the country where you would like to rent the car. For a standard car rental, you will also need to enter your pick-up and drop-off dates and times (time is on a 24-hour clock). Once you have chosen your country and dates, click on the "Find Cars" button.

The next screen you see will have a list containing the first 5 cars available for your country and dates. Text links at the start of the list will navigate you through all of the car results. Cars are sorted by price and transmission, with the manual transmission cars coming first. Next to the car name there will be a small picture of the car that you can click on to see more detailed information about it. When you find a car you like, you can click on the red "Select" button to add it to your request. Clicking the select button does not mean you are obligated to rent that car!

Once you have selected a car, you will be asked to provide more detailed information about your rental on the next screen. All form fields in boldface need to be completed. After entering that information, the car will be added to your request and will remain with it until you either submit it to us or remove it. You can also edit the information you added on the last screen at any time by clicking on the "My Request" button and the clicking on the "View/Edit" icon next to that item. Please Note: You cannot edit your car type, country or dates on a standard rental without starting over. To start over, click on the "Delete" icon next to an item and then click the "Car" tab to begin again.

You may also add "Specials" to your request, but they will not be applied to your rate until after you have submitted your request to us.


How do I submit my request?

To send your request to us, go to the "My Request" page and click on the "Request My Quote" button. You will need to fill out a brief form so that we may contact you with a final quote. We can usually respond by email within a few hours.

All information you send to is encrypted to protect your privacy.


Where does my request go?

Your encrypted request is emailed to our Internet Department. A reservationist will review your request and email you a completed quote, usually within a few hours. When you receive your completed quote from us, you can then confirm it by paying for it if you choose to do so.

After we send you a final quote, we will make a temporary, non-binding reservation in your name in order to lock-in the rate we quoted you. If any sale or promotion applies to your reservation, our email response will notify you of the impending deadline.

By sending a request to us, you are not under any obligation to rent a car.


How do I confirm my reservation?

To pay for your reservation, you can either call us toll-free at 1-800-FLY-EUROPE (1-800-359-3876) or enter your credit card information on our secure credit card page. You can also get to this page by clicking on the "Home" tab and then on the "Confirm My Quote" link in the blue bar underneath the tab.

All information sent through our web site is encrypted to protect your privacy.


Will I have to complete a driver profile after I make a booking?

We only require a driver profile to be filled out whenever special arrangements must me made for a client to pick up a car.

These situations include before or after hours pick-ups, hotel deliveries, and meet and greet services. The completion of the driver profile expedites the confirmation of the service. It also allows all rental paper work to be filled out prior to the client's arrival.

We will notify you via email only if you need to complete a driver's profile form.