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Airfare Reservation FAQs

I deleted my electronic ticket. Can I still get on my flight?

Yes. If you are traveling on an electronic ticket all that you will need to check in for your flight is your passport. The airline will then print out your boarding pass, which is all that you will need to board your flight.

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How do I check in for a flight with my electronic ticket?

Passengers with electronic tickets may check in with their passport at the operating airlines ticketing counter or at an electronic ticket kiosk.

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Why are the taxes for my ticket so high?

Taxes include sales tax, US customs user fees, fuel charges, passenger facility charges, departure tax, US security fees, and US federal inspection fees. All airlines are subject to these taxes and they are not controlled by 1-800-FlyEurope.

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Does the rate on your web site include taxes?

All rates advertised on 1-800-FlyEurope are prior to tax. After selecting a flight from our search engine the tax will be calculated and your total airfare price will be shown.

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Do you fly to South Africa?

Yes. We offer flights to both Cape Town and Johannesburg in both coach and business class.

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Why can't I find your advertised fare?

It is possible that the dates that you are looking to travel are sold out. If you are flexible try alternative dates or call one of our travel representatives at 1-800-FlyEurope so that we can work to find the fare that you have found advertised.

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How do I know if this is a paper ticket or an electronic ticket?

Almost all of our flights are booked using electronic ticketing. If your tickets are paper tickets you will be notified before you are charged for the tickets. All paper tickets incur a FedEx fee and are shipped to arrive within three business days for your convenience.

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When will I get my ticket?

You will receive an email confirmation from 1-800-FlyEurope within 24 hours of your booking. You must acknowledge receipt by replying to this message. We will also mail you a hard copy of your itinerary and your receipt of purchase to the mail address that you provide in your reservation. Paper tickets are shipped to arrive within three business days for your convenience.

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What are the change and cancel penalties for my ticket?

Change and cancellation penalties vary depending on the airline that you are traveling with. This information will be provided in your confirmation email or you can inquire at 1-800-FlyEurope at time of booking. Generally there is a fee of $250 to change or cancel a purchased ticket. There are some tickets that are non-changeable and non-refundable.

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Can I accrue frequent flier miles?

Most of our contracts allow you to accrue mileage, but in all cases it is at the discretion of the operating airline. Once you have booked your flight you will need to contact the airline to add your frequent flier miles to your record. This can also be done at time of check in.

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Can I upgrade my tickets or purchase new tickets from 1-800-FlyEurope using frequent flier miles?

Unfortunately these services can only be gained by purchasing a full fare ticket from the operating airline directly.

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What if my passport has my middle name on it, but my ticket doesn't?

Only your first and last names are required on your ticket to travel.

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Will I get a specific seat assigned for the flight? Is it guaranteed?

You may request seats at the time of booking. On the web site you can request Aisle, Window or Middle. Bulkhead and exit row seating cannot be requested due to security restrictions. If you would like to request a specific seat you can call us at 1-800-FlyEurope or you can call the airline that you are traveling with to request seats. The seats are on request until the time of check in for your flight.

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Will the airline transfer my luggage when I change planes in Europe?

If your itinerary involves connecting flights luggage transfer should be verified with the operating airline at check-in.

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Where do I go through customs?

Customs checkpoints should be verified with the operating airline at check-in.

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How much luggage can I check? How much can I carry on?

You are allowed to check two bags not exceeding a total of 70 lbs. You are also allowed one carry-on and one purse. Specifics vary depending on the carrier. Please contact the airline for restrictions and allowances.

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