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Account Help Page

Frequently Asked Questions

Why should I sign-up?

When you sign-up to be a member on our site, you will be able to save time filling out requests. Once you have joined and logged-in, each time you send us a request, we will pre-fill the submission form with your personal information so that you do not have type the same things again and again. We also give you the opportunity to sign-up for our email newsletter which will keep you up-to-date on the latest specials and incentives we're offering.

Please Note: You do not have to sign-up to use our site. Although this feature is designed to make our site easier to use, you are not required to become a member in order to book a travel service with us.


How do I become a member?

There are two ways to sign-up. You can either go directly to our sign-up form or you can simply complete a request as you normally would. After you send in that request, you will have an opportunity to sign-up. If you choose to do so, when you go to the sign-up form, the information you provided for your request will be pre-filled in the sign-up form.


How do I log-in?

Once you sign-up, we automatically log you in. When you are logged in, you will see a small bar in the upper left corner of the screen welcoming to you our site. If you already have set up an account but have logged out, you can either click on the "Log-In" button on our menu bar which takes you to our log-in page or, if you are on our home page, you can use the log-in area on it.

Helpful Hint: If you click on the checkbox stating "Save my password on this computer", you will remain logged in on that computer whenever you visit our site. However, if you go to our site on another computer, you will have to log-in again. If you do not check this box, you will have log-in each time you visit our site.


Is my credit card information stored in my account?

No. We do not store any credit card information in your account.


How do I manage my account?

To manage your account, go to the My Account page by clicking on the "My Account" button in the menu bar (it only appears when you are logged in), and click on the icon or link in the Account Management section. That will bring you to a page summarizes all of your account information. If you need to update an item, you can click on the "Update" link next to it and you will be provided with a form to make your changes.


How do I log-out?

To log-out, go to the My Account page by clicking on the "My Account" button in the menu bar, and then click on the log-out icon or link in the Log-Out section. If you log-out, we cannot pre-fill any of the form fields for you when you make a request. You will need to log-in again for that work.


What about my privacy?

Your privacy is very important to us. As long as you do not share your member name and password with others, no one will be able to see or edit your personal information. For more information, please read our privacy policy.


What if I share my computer?

If you share your computer with others, you should log-out when you are done with your session on our web site. And, when you log-in, make sure that the checkbox next to "Save my password on this computer" is unchecked. Taking these steps will ensure that the next person using the computer will not have access to your account.